Shipping Policy

At Firebrands, we want your shopping experience to be smooth and worry-free. Below you’ll find everything you need to know about how we ship your orders.

1. Order Processing

• All orders are processed within 2–5 business days after payment is confirmed.

• We do not process or ship on weekends and public holidays.

• If we experience higher-than-usual order volumes, processing may take slightly longer. If that happens, we’ll keep you updated by email.

2. Shipping Times & Costs

• Shipping fees are calculated at checkout based on your location and chosen delivery method.

• Typical delivery times are:

  • Standard Shipping: 10–20 business days

  • Express Shipping (when available): 5–10 business days

• Please note: shipping times are estimates and may vary due to factors such as customs clearance, local courier delays, or unforeseen events.

3. Order Tracking

• Once your order ships, you’ll receive an email with your tracking number.

• Tracking updates may take 3–7 business days to appear in the system, so don’t worry if you don’t see immediate movement.

4. Where We Ship

• We proudly ship worldwide.

• Some regions may not be serviceable due to courier limitations. If that’s the case for your order, we’ll contact you right away.

5. Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, or other fees, which are determined by your local authorities.

• These charges are the responsibility of the customer.

6. Lost, Stolen, or Damaged Packages

• If your package is lost or arrives damaged, please reach out to us within 48 hours of delivery.

• For damaged items, send us photos so we can resolve the issue quickly.

• Firebrands is not responsible for packages reported as delivered by the carrier but not received by the customer.

7. Address Accuracy

• Please double-check your shipping details at checkout. Firebrands cannot take responsibility for orders shipped to incorrectly provided addresses.

8. Need Help?

Our customer support team is always here to help with shipping questions or concerns.

tasarebrands@gmail.com